Refund Policy

Policy Statement

This policy applies to fees, charges, and refunds applicable to the provision of Achieve Migration Consultants' services, including admission to colleges/universities, immigration services (visa application), health insurance policies (from third-party partner providers, etc.). Achieve Migration Consultants ensures that fees, charges, and refunds are collected and administered in accordance with the provisions of applicable legislative and contractual requirements.

FEES AND CHARGES

Fees and charges are advised to the student/client prior to engaging in a service agreement. The purpose of this policy is to ensure that Achieve Migration Consultants adopts a refund policy that is fair to its clients who have valid reasons for requesting refunds and who give Achieve Migration Consultants sufficient notice while at the same time protecting Achieve Migration Consultants from suffering economic loss that may be caused by refund requests that are not submitted within the required timeframe.

Achieve Migration Consultants shall not, under any circumstances, issue any refund for early service withdrawal. The webpage declares standard information pertaining to the refund of paid services with Achieve Migration Consultants and voids any form of user outside the below-mentioned clause.

Achieve Migration Consultants practices level-based fee collection for the services provided. Clients are charged as maintained by the services being provided; all the payments are made in the name of the company’s trust account, and an invoice is sent to the client at the time of payment. Any refunds after receiving the invoice by the client are non-maintainable for any refunds.

The service charges of Achieve Migration Consultants are not subject to market changes but are made as per the company’s norms and regulations to which the client agrees at the time of registration. Any claims after registration shall not be entertained as the client is already made aware of the policies at the time of retention.

The service charge(s) paid at the time of registration solely constitutes costs towards the services rendered by Achieve Migration Consultants. It does not include any application or assessing fees of the concerned authority. The client is required to pay the entire additional amount as mentioned by the concerned authority at the time of processing his/her application with such authority.

If at any point in time after the payment of service charges the client changes his/her mind to discontinue services from Achieve Migration Consultants, he/she shall not be entitled to any refund.

The client understands and accepts that no refund or transfer of Achieve Migration Consultants' fee can be made in favor of a friend or a relative in the event of discontinuation of his/her own application due to any reason whilst the application is under process.

The client must understand and accept that no refund or adjustment of Achieve Migration Consultants' fee shall be done in the event he/she abandons the original service/process he/she has signed up for and decides to switch over to another service/process with Achieve Migration Consultants or opts for immigration to a different country. Adjustments, if any, shall be made at the discretion of Achieve Migration Consultants.

Achieve Migration Consultants shall not be liable for a refund of any fees that have been paid to Assessing Authorities, Immigration Authority, Embassy/Consulate/High Commission, or insurance providers in case of refusal/non-approval of the application or rejection/non-acceptance of the application at any stage by the concerned authority. The application or processing fee paid to visa authorities or assessing authorities is the liability of the client and is not included in the service charges as stated. Achieve Migration Consultants shall not entertain any claim in case of refusal.

Achieve Migration Consultants shall not be made responsible for any delays caused by third-party services which may include Courier Services, Postal Services, or any other external factors. Hence, no refunds shall be entertained in the event of a delay caused by a third-party service provider. Clients cannot claim a refund of service charges.

Clients must understand and agree that all cases or processes under Australian Immigration or any authority are subject to the discretion of the concerned authorities. Achieve Migration Consultants has no control over the outcome of an application.

No refunds shall be entertained by Achieve Migration Consultants if the visa is refused due to the following causes:

Changes in Immigration rules resulting in non-qualification of the client under the new rules.

Failure to attend the visa interview or any verification initiated by the appropriate authorities.

Late submission of any documents requested by the concerned authority.

Failure to furnish and produce local Police Clearance Certification.

Failure to furnish and produce medical clearance by the client or his/her family members.

Submission of documents containing fraudulent information.

Concealment of any condition related to refusal of any previous visa.

Failure to provide sufficient funds for settlement or maintenance.

Achieve Migration Consultants has a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from using the service. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available Credit Reporting Agencies.

The client agrees and accepts that the immigration process may include evident disclosure of funds for certain applications that vary from country to country. In any case where funds are required to be disclosed, the client undertakes to meet such requirements. In an event of failure to provide such funds by the client, Achieve Migration Consultants shall not be made liable for a refund of the service charges or any substantial part thereof.

The client must notify Achieve Migration Consultants of each and every communication received by him/her from the processing visa office within a week of receiving any information. Similarly, any communication made to the concerned authorities on the part of the client shall be intimated to Achieve Migration Consultants within 7 days.

Achieve Migration Consultants is bound to maintain the confidentiality and privacy of its clients. Achieve Migration Consultants takes reasonable steps to protect personal information collected by them from misuse, loss, unauthorized access, modification, or disclosure.

CASE-SPECIFIC REFUND POLICY

TR REFUNDSClients seeking admission in the Professional Year Program through Achieve Migration Consultants are eligible to receive a full refund. The refund process shall be initiated only after completion of one month of the said Professional Year course.

APPOINTMENTS (TELEPHONIC/IN-PERSON APPOINTMENT)All paid consultations are non-refundable after the appointment has taken place.

HEALTH INSURANCENo refunds shall be initiated by Achieve Migration Consultants once paid, as the policy provider is a third party. Clients must contact the policy provider directly.

DISCLAIMER

If you are purchasing any products/services for Australia on Achieve Migration Consultants' website, all prices are in Australian Dollars (AUD). Achieve Migration Consultants shall not be liable for any transaction declines due to cardholder limits.